 |
||||||||
|
Service Technician
Careers
Westfalia Technologies, Inc. is seeking a Service Technician to perform assigned and self-directed office and customer service in the field for stainless customers, as well as equipment installation. This is an opportunity to join a positive team environment in a growing company. This is an hourly position reporting to the Service Manager with the Service Department.
Job Duties:
-
Provide customer service, mechanical and electrical service for automated machinery and installations in the field on scheduled and unscheduled trips to customer locations.
-
Follow through on all situations, bringing them to a satisfactory solution.
-
Provide 24/7 telephone support for mechanical / electrical problems based on rotation schedule within department.
-
Address and respond to all inquires, comments, questions, and complaints immediately by providing solutions and/or sharing the information with the Service Manager or another appropriate employee.
-
Accept and forward parts orders to parts sales staff maintaining continuous follow up.
Non-essential Functions - Job Duties:
-
Cross train to assist the service department in the field of Automated Storage Retrieval Systems.
-
Perform other duties as assigned not to exclude production shop when no service work is available.
Skills and Requirements:
-
6 years experience as a Service Technician or similar job duties
-
Thorough understanding of electrical and mechanical fields with a strong ability to troubleshoot stainless packaging equipment within the dairy industry.
-
Knowledge and experience with hand tools, power tools, hydraulic and pneumatic automations systems, PLC’s DeviceNet, motors, VFD drives, relays, and sensors.
-
Experience in using multimeters and/or oscilloscopes.
-
Able to read drawings and schematics.
-
Able to weld stainless steel is a plus.
-
Experience in rigging and climbing in structures up to 150 feet.
-
Excellent communication skills both written and verbal with ability to communicate to all levels.
-
Ability to perform physical labor and work in an office environment. Working environment in the field may include chemical or freezer warehouses at customer sites.
-
Cross train with fellow service department employees.
-
Follow internal and external Safety standards and department procedures. Suggest improvements on Safety, documentation, forms, procedures, and communication.
-
Passport and valid drivers license with transportation is required. Travel may be abroad.
-
Work hours may include weekend and overnight for service calls and service trips. Travel could be up to 80% depending on the nature of the business and scheduled field activities.
-
Overtime is required.
Benefit Information:
- Benefits include medical, dental, vision, and prescription insurance opportunities after 30 days of employment
- Vacation, Group Life Insurance and 401K are offered based on length of service
Email your resume to jobs@westfaliaUSA.com
